pinecall lexicon
The org's words: how names are heard and spoken.
pinecall lexicon [--agent <slug>] [--json]
pinecall lexicon add <word> --say '…' [--agent <slug>] [--team] [--note '…']
pinecall lexicon hear <word> [<word> …] [--agent <slug>] [--team] [--note '…']
pinecall lexicon rm <word> [<word> …] [--agent <slug>] [--team]
pinecall lexicon history [--agent <slug>] [--team]
… and any of them with --prod, in production
$ pinecall lexicon add DKV --say "de ka uve"
lexicon · sandbox · your corner
said DKV → "de ka uve"
heard —
$ pinecall lexicon hear "Vidal Ferrán"
lexicon · sandbox · your corner
said DKV → "de ka uve"
heard Vidal Ferrán
$ pinecall lexicon history
lexicon · sandbox · corner m_berna_default
v3 · m_berna_default · 2026-10-09 12:18 said 1 · heard 1
An agent's words: its says and hears, which the class never sets. The agent is the one of
this directory, or the one --agent names by its slug, as agent names it. Whole and
versioned like the settings, per corner, with the same --team and the same refusal when the
corner moved. A supervisor's or a manager's key opens it (words): the person who hears a word
said wrong forty times a day fixes it, without a developer and without a deploy — with --prod, in
production, while their switch is on; the agent's Settings ▸ Lexicon tab in the console is the
same edit.
history and a word put back are the undo.
A word the voice is told to say another way is still the word written everywhere else: the
transcript, the console and the judges read Pinecall, never "pain-col".
pinecall memory policy [--agent <slug>] [--remember '…' …] [--forget '…' …] [--team] [--note '…'] is the memory field of the
same settings, on its own for the person whose job it is: what the agent keeps about a caller and
what it never does.